Privacy policy

Last Updated: August 20, 2026

At Sneaker House, operated by SNEAKER HOUSE LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using the Sneaker House website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

SNEAKER HOUSE LLC operates the Sneaker House online store, specializing exclusively in men's and women's sneakers.

Business Address:
701 S Miami Ave 372 C
Miami, FL 33130
United States

Email: support@sneakerhouse.us
Phone: +1 786-949-7506

2. Information We Collect

We may collect information that you voluntarily provide when you use our website, create an order, contact us, or otherwise interact with our services.

This information may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order information
  • Product and purchase information
  • Customer service communications
  • Information you provide when contacting us about an order or return

When you make a purchase, payment information may be processed by our third-party payment service providers. We do not ask customers to send complete payment card information through email or other unsecured communication methods.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technology providers.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Website interactions
  • Approximate location information derived from technical data
  • Date and time of website visits
  • Referring website or page

This information may be used to help maintain website functionality, understand how visitors use our website, improve our services, and help protect the website from fraudulent or unauthorized activity.

4. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Communicating about orders and transactions
  • Providing shipping and tracking information
  • Processing returns, refunds, and exchanges
  • Responding to questions and requests
  • Maintaining and improving our website
  • Understanding website usage and performance
  • Preventing fraud, abuse, and unauthorized activity
  • Maintaining website security
  • Complying with applicable legal and regulatory requirements
  • Communicating important information about our services

We use personal information only for purposes reasonably related to operating and providing our services.

5. Order and Transaction Information

When you place an order with Sneaker House, we use the information necessary to process and fulfill your purchase.

This may include your name, contact information, billing information, shipping address, order details, and other information required to complete the transaction.

We may use your email address to send transactional communications such as:

  • Order confirmations
  • Shipping confirmations
  • Tracking information
  • Return or refund communications
  • Customer service responses

These communications are related to your transaction and are necessary for providing our services.

6. Payment Information

Payments are processed through payment processing providers available through our checkout.

Our currently accepted payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal

Payment providers may collect and process payment information according to their own privacy policies and terms.

For your security, do not send your complete credit or debit card number, CVV, PIN, password, or other sensitive payment information to Sneaker House by email.

7. Cookies and Similar Technologies

Our website and certain third-party service providers may use cookies or similar technologies.

Cookies are small data files that can be stored on your device when you visit a website.

We may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand website traffic and usage
  • Improve website performance
  • Help provide relevant website functionality
  • Detect and prevent fraudulent or unauthorized activity

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Service Providers

We may work with third-party service providers that help us operate our online store and provide services to customers.

Depending on the services used, these providers may assist with:

  • Payment processing
  • Website hosting
  • Order fulfillment
  • Shipping and delivery
  • Analytics
  • Website security
  • Customer support
  • Email communications
  • Fraud prevention

These providers may have access to information necessary to perform services on our behalf. They are expected to handle information according to applicable requirements and their own privacy policies.

9. Shipping Information

To fulfill your order, we may provide necessary customer information to shipping and delivery providers.

This information may include your name, shipping address, contact information, and order-related details required to deliver your purchase.

Shipping providers may process this information according to their own privacy policies.

10. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, tax, accounting, and regulatory obligations

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. When We May Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share information when reasonably necessary to:

  • Process and fulfill your orders
  • Process payments
  • Deliver products
  • Provide customer support
  • Operate and maintain our website
  • Prevent fraud or security threats
  • Comply with legal obligations
  • Respond to lawful requests from government authorities
  • Protect our rights, property, customers, or business

We may also disclose information in connection with a business transaction, such as a merger, acquisition, reorganization, financing, or sale of assets, where permitted by applicable law.

13. Your Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Ask questions about how your information is used
  • Opt out of certain marketing communications, where applicable

To make a privacy-related request, contact us at support@sneakerhouse.us.

We may need to verify your identity before completing certain requests to help protect your information.

14. Marketing Communications

If we send promotional communications where permitted by law, you may unsubscribe from those communications by following the unsubscribe instructions included in the message.

You may continue to receive transactional or service-related communications, such as order confirmations, shipping notifications, and responses to customer service requests.

15. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@sneakerhouse.us.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this page for the latest information about our privacy practices.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Phone: +1 786-949-7506

Email: support@sneakerhouse.us

Store Business Hours: 

  • (Mon To Fri): 9 AM–5 PM
  • (Sat & Sun): Closed (EST)