Terms of service
Last Updated: August 20, 2026
Welcome to Sneaker House. These Terms of Service govern your use of the Sneaker House website and your purchase of products through our online store. By accessing or using our website, you agree to these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. About Sneaker House
Sneaker House is operated by:
SNEAKER HOUSE LLC
701 S Miami Ave 372 C
Miami, FL 33130
United States
Email: support@sneakerhouse.us
Phone: +1 786-949-7506
Sneaker House specializes exclusively in men's and women's sneakers.
2. Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our website, systems, or accounts.
- Interfere with the operation or security of the website.
- Submit false, misleading, or fraudulent information.
- Copy, reproduce, distribute, or exploit website content without permission.
- Use automated systems to access or collect website information in a manner that could interfere with our services.
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our website, customers, business, or systems.
3. Product Information
We make reasonable efforts to provide accurate and useful information about the sneakers displayed on our website.
Product information may include:
- Product names
- Product descriptions
- Colors
- Materials
- Sizes
- Design details
- Sole information
- Product images
We aim to ensure that product descriptions and images accurately represent the products. However, minor differences in color, appearance, texture, or presentation may occur due to screen settings, lighting, photography, or manufacturing variations.
We do not guarantee that every product detail will always be completely error-free.
4. Product Availability
Product availability may change without notice.
Adding an item to your shopping cart does not necessarily guarantee that the product or selected size will remain available until checkout is completed.
If a product becomes unavailable after an order is placed, we will contact you regarding the available options.
5. Pricing
Prices displayed on our website are listed in USD (United States Dollars) unless otherwise stated.
We make reasonable efforts to display accurate pricing information. However, errors may occasionally occur.
If an obvious pricing or product information error affects an order, we may contact you before processing the order to confirm whether you would like to proceed at the correct price or cancel the affected order.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation email. An order confirmation acknowledges that we have received your order request but does not necessarily guarantee that the order will be fulfilled.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in circumstances involving:
- Product availability issues
- Payment authorization problems
- Incorrect pricing or product information
- Suspected fraud or unauthorized activity
- Incorrect or incomplete customer information
- Shipping restrictions
- Other circumstances that prevent us from reasonably fulfilling the order
If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.
7. Payment
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express (Amex)
- Discover
- Diners Club
- PayPal
Payment must be successfully authorized before an order can be processed.
If payment is declined or cannot be authorized, the order may not be processed.
For additional information, please review our Payment Policy.
8. Shipping
We currently ship orders within the United States and Australia.
We offer FREE STANDARD SHIPPING on orders delivered within the United States and Australia.
Our estimated delivery timeframe is:
For Customers in the United States
- Handling Time: 1–3 Business Days (Monday–Friday)
- Transit Time: 4–6 Business Days (Monday–Friday)
- Estimated Total Delivery: 5–9 Business Days
For customers in Australia
- Handling Time: 1-3 business days (Monday–Friday)
- Transit Time: 5-8 business days (Monday–Friday)
- Total Estimated Delivery Time: 6-11 business days.
For complete information, please review our Shipping Policy.
9. Returns and Refunds
Eligible purchases may be returned within 30 days from the date of delivery, subject to the requirements of our Refund & Return Policy.
Returned sneakers generally must be:
- Unworn and unused
- In new and resalable condition
- Free from significant wear, dirt, scuffing, stains, or damage
- Returned with applicable original packaging and accessories
We do not charge a restocking fee for eligible returns.
Refunds for approved returns are generally processed within 7 business days after the returned item is received and approved, although your payment provider may require additional time.
For complete details, please review our Refund & Return Policy.
10. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.
11. Intellectual Property
Unless otherwise stated, the content available on the Sneaker House website, including text, product descriptions, graphics, logos, images, page layouts, and other website materials, is owned by or used by SNEAKER HOUSE LLC with appropriate rights.
You may not reproduce, modify, distribute, publicly display, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use or provide access to third-party services, payment providers, shipping providers, analytics services, or external websites.
Third-party services are subject to their own terms and privacy policies.
Sneaker House is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Website availability may be affected by maintenance, technical problems, hosting issues, security incidents, or circumstances outside our reasonable control.
14. Disclaimer
To the extent permitted by applicable law, the Sneaker House website and its content are provided for general shopping and informational purposes.
We do not guarantee that the website, its content, or all product information will always be completely accurate, current, uninterrupted, or error-free.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, SNEAKER HOUSE LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website or violation of these Terms.
This provision does not limit any rights or remedies you may have under applicable consumer protection laws.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the website after updated Terms are posted means you acknowledge the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service are governed by applicable laws of the State of Florida and the United States, without limiting any mandatory consumer protections that may apply to you under applicable law.
19. Contact Us
If you have questions about these Terms of Service, your order, or our website, please contact us:
Phone: +1 786-949-7506
Email: support@sneakerhouse.us
Store Business Hours:
- (Mon To Fri): 9 AM–5 PM
- (Sat & Sun): Closed (EST)