Shipping policy

At Sneaker House, we're committed to providing a reliable, secure, and efficient delivery service for every order. We currently offer shipping to customers in the United States and Australia.

Please review the shipping information below for details about our order processing times, delivery estimates, shipping costs, tracking, and shipping-related matters.

1. Shipping Rates & Costs

We believe in simple and transparent pricing. To make your shopping experience better, we offer free shipping to both destinations we serve.

  • United States: FREE STANDARD SHIPPING 
  • Australia: FREE STANDARD SHIPPING

There are no hidden fees or minimum order values.

2. Order Processing, Handling & Transit Times

Order Cut-Off Time:

Our daily order cut-off time is 3:00 PM (GMT-05:00) Eastern Standard Time (New York)

Our estimated delivery timeframe is:

For Customers in the United States

  • Handling Time: 1–3 Business Days (Monday–Friday) 
  • Transit Time: 4–6 Business Days (Monday–Friday) 
  • Estimated Total Delivery: 5–9 Business Days 

For customers in Australia

  • Handling Time: 1-3 business days (Monday–Friday)
  • Transit Time: 5-8 business days (Monday–Friday)
  • Total Estimated Delivery Time: 6-11 business days

Please Note: Orders placed after the 3:00 PM cut-off time, on a weekend, or on a public holiday will begin processing on the next business day. 

4. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.

The shipping confirmation will generally include:

  • Your tracking number
  • A link or instructions for tracking your package
  • Shipment information associated with your order

Please allow approximately 24–48 hours for tracking information to become active after the shipping confirmation has been sent. In some cases, carrier tracking updates may take additional time to appear.

5. Delivery Delays

We make every effort to deliver orders within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier delays or operational disruptions
  • High shipping volumes
  • Public holidays
  • Incorrect or incomplete delivery information
  • Customs or border processing, where applicable
  • Other unforeseen transportation delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so that we can assist you.

6. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:

  1. Verify that the shipping address provided at checkout is correct.
  2. Check around your delivery location, including any designated safe places.
  3. Check with household members, neighbors, or building reception where applicable.
  4. Contact the shipping carrier using the tracking information provided.

If the package is officially confirmed as lost by the carrier, please contact Sneaker House as soon as possible with your order number.

We will review the shipment with the carrier and determine the appropriate resolution in accordance with our shipping and return policies.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet been dispatched and you notice an incorrect address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional costs resulting from an incorrect or incomplete address may be the customer's responsibility, where applicable.

8. Customs, Duties, and Taxes

  • All prices displayed on Sneaker House include applicable sales taxes.
  • For international shipments, orders may be subject to local import duties or customs fees according to the destination country's regulations. These charges are the responsibility of the recipient.
  • In the rare event of a defective item or incorrect shipment, Sneaker House will cover all associated costs, including reshipping fees and any customs duties for the replacement.

10. How can I contact customer support?

We’re here to help with orders, returns, or any questions you may have. Reach out to us via:

Phone: +1 786-949-7506

Email: support@sneakerhouse.us

Store Business Hours: 

  • (Mon To Fri): 9 AM–5 PM
  • (Sat & Sun): Closed (EST)